In September 2020, the Compliance Quality Assurance (CQA) department was established within ING. This department, even more than its predecessors, had the need to conduct thematic or process-oriented compliance reviews. Since the audit function uses TeamMate, and the collaboration with BR1GHT/Wolters Kluwer made us decide to opt for TeamMate to investigate as an option. Eventually TeamMate was selected and BR1GHT awarded the engagement to implement ING’s compliance monitoring system. This client experience is about our support and added value delivered during the implementation process of TeamMate+, To enable more structure to the output and recording of the compliance monitoring reviews, for the approximately 150-200 QA employees worldwide.

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ING is a global bank with a strong European base. ING has more than 60,000 employees serve around 37 million customers, corporate clients and financial institutions in over 40 countries. Their purpose is to empower people to stay a step ahead in life and in business. Customer experience is one of their values and is what differentiates ING and they’re continuously innovating to improve it and also partner with others to bring disruptive ideas to market faster. In September 2020, the Compliance Quality Assurance (CQA) department was established within ING. This department, even more than its predecessors, had the need to conduct thematic or process-oriented compliance reviews. Since the audit function uses TeamMate, and the collaboration with BR1GHT/Wolters Kluwer made us decide to opt for TeamMate to investigate as an option.  BR1GHT was asked to perform a demo and deep dive analysis how TeamMate could support the compliance monitoring activities ING was looking for. After a thorough selection process, with active involvement of CQA global leadership team and multiple sessions, where they challenged the capabilities and possibilities TeamMate+ was selected. Also due to the experiences of our audit colleagues and the fact that it had already been implemented in the ING countries. Consequently BR1GHT was asked as the implementation partner.