Nederlandse Spoorwegen TeamMate implementation

During the last few months we, the Internal Audit team of the NS together with our department Application Support have worked hard to migrate to the newest version of the world class Audit Management System TeamMate+ together with BR1GHT. With BR1GHT, a foundation for collaboration was laid and soon their knowledge about transitions and migration strategies, insights in audit processes and methods proved to be of significant value to us. BR1GHT was able to challenge our choices and the way we handle things.

During the selection process BR1GHT was asked to present the solution. We executed a tailored demo and showed NS the key differences between the TeamMate AM and the new TeamMate+ platform. During these demo sessions BR1GHT highlighted how it could support our internal audit ambitions now and in the future.

During the implementation we went through the following stages:

• Together we drafted a migration plan to achieve a go-live within 3 months from the start of the project. Whereby a key pillar was the full data migration from TeamMate AM into TeamMate+, as the TeamMate AM platform was to be decommissioned.
• How would an ideal TeamMate setup look like? We held interactive discussions with BR1GHT to share the methodology and our way of working and BR1GHT showed a pleasant eagerness and commitment to our case and key goals to achieve.
• During the migration workshops, BR1GHT challenged us to get the most out of TeamMate+. The most important fact is that the discussions during the workshops helped us taking the necessary steps, which by itself lead to actions for current and the semi-long term and to finalize the migration to TeamMate+ successfully.

• The support consisted of configuring TeamMate and encouraging us to utilise the available features, whilst keeping the use of the TeamMate+ features straightforward. Whereby BR1GHT added their insights and opportunities that could be achieved.
• Together with BR1GHT, we spent substantial time on getting the required NS insights directly out of TeamMate+ for our reporting needs. Utilising standard available dashboards, reports and available visualisations from TeamMate+.
• The pilot phase was executed remotely by the team from their homes, due to Covid-19. We held close contact with the BR1GHT migration team and together we assessed the pilot feedback and made refinements before go-live.
• BR1GHT supported us during the data migration from TeamMate AM to TeamMate+ and guided us through the necessary steps to take and the validation of the data and elements migrated before we went live with TeamMate.

NS Internal Audit now is live with TeamMate+. However, this does not stop our BR1GHT involvement yet. We have planned two customer success sessions. The first session will take place after the first quarter and another one after a half-year. In both sessions we will evaluate NS’s experience working with TeamMate+.

This is our BR1GHT promise and commitment to continuously support you in utilising TeamMate to the fullest and helping you to become the professional Internal Audit you are aiming for. Jumbo, we look forward to a long and meaningful working relationship together!